John Bull Ltd.

Coffee Cay Ltd. is looking for a Store Manager to join our team at Starbucks Bahamas. This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

In this role the Team Leader will ensure that: 

• Daily Duty Roster is completed 

• Schedules are completed and posted in advance 

• Orders are submitted within deadlines 

• Company Deposit Policy is adhered to 

• Store walk thru’ s are conducted as required 

• Sufficient change is on hand as required 

• Perform any other related duties as assigned 
   

Other responsibilities, essential job functions and competencies, include but are not limited to the following: 
 

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: 

• Demonstrates a resolve to operate with a Growth Mindset and Foresight 

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. 

• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service by driving customer at our core. 

• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. 

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. 

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. 

• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. 

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: 

• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. 

• Utilizes existing tools, specifically the Planning Period Kit (PPK) to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations. 

• Drives Corporate Social Responsibility (CSR) initiatives through strong community outreach. 

• Drives Local Store Marketing (LSM) initiatives to maintain and gain further relevancy in the local market. 

Business Requirements - Providing functional expertise and executing functional responsibilities: 

• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors. 

• Solicits customer feedback and proactively researches local markets to understand customer and community needs. 

• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include but are not limited to Store Manager Approach, Labor Scheduling Tool (LST), Ops Report, Store Goals, Peak Report, Quarterly Business Review, cash management, inventory management, safety & security and Customer Voice  

• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Learning & Development, Partner Resources, Marketing, Partner & Asset Protection, Food & SCO, Coffee, and Retail Implementation departments. 

• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. 

• Drive the success of all eight performance buckets in the store namely; staffing & scheduling, teaching & training, sales & inventory, ops standards & continuous improvement, prioritizing & planning, coaching for performance & development, culture and effective communication, business analysis & problem solving. 

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: 

• Actively manages store partners by regularly conducting talent discussions, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives. 

• Challenges and inspires partners to achieve business results.  

• Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns.  

• Ensures partners adhere to legal and operational compliance requirements.  

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition. 

• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. 

• Develops, fosters and champion a store culture that promotes and produces strong and vibrant In-Store Barista Championship and Coffee Master Programs 

• Utilizes and demonstrates a strong command of Barista Basics, SSV Training, SMT and any other In-Store Training Programs 
   

Summary of Experience 

Basic Qualifications:  

Required Knowledge, Skills and Abilities 
- Ability to manage store operations independently 
- Ability to manage effectively in a fast-paced environment 
- Ability to manage multiple situations simultaneously 
- Ability to manage resources to ensure that established service levels are achieved at all times 
- Interpersonal skills 
- Knowledge of customer service techniques 
- Knowledge of supervisory practices and procedures 
- Organization and planning skills 
- Strong operational skills in a customer-service environment  
- Strong problem-solving skills  
- Team-building skills 
- Ability to communicate clearly and concisely, both orally and in writing  
- Strong leadership skills, with the ability to coach and mentor others  
- Ability to plan and prioritize workload  
- Ability to handle confidential and sensitive information 
 

Job Scope                                                                                                                                                     
- Direct Reports 9-14     
                      
Education & In-House Training Certifications  

• College degree in business or a closely related field may substitute for a portion of the required experience  

• High school Diploma or BGCSEs 

• Coffee Master Certification 

• 21 Irrefutable Laws of Leadership, John Maxwell 

• Partner Resources for Managers 

• Coaching Skills  
   

Leadership Competencies 

• Setting Direction - Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies 

• Leadership Courage - Willing to take a managed risk to drive the business forward  

• Creating the Environment - Develops a positive, respectful, productive and professional work environment  

• Building and Maintaining Relationships - Establishes positive connections with others so as to facilitate the attainment of business results  

• Developing for the Future - Continuously develops the competencies of both self and others  

• Organizational Savvy - Understands and effectively leverages the organization to accomplish business and unit goals  

• Achieving Measurable Results - Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers 

Core Competencies 

• Customer Focus- Delivers legendary service that meets and exceeds all customers' expectations  

• Ethics and Integrity- Adheres to Starbucks values, beliefs and principles during good and bad times 

• Composure- Remains calm, maintains perspective and responds in a professional manner when faced with tough situations 

• Personal Learning- Takes personal responsibility for the continuous learning of new knowledge, skills and experiences  

• Dealing with Ambiguity - Able to successfully function during times of uncertainty and changing priorities 

• Decision-Making - Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment  

• Interpersonal Savvy- Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks 

• Results Oriented - Gets results and achieves goals  
   

Proficiency Requirement 

Physical Requirements Proficiency Ratings Legend 
O = Occasional (up to 25% of time); F = Frequent (26%-74% of time); C = Constant (75% or more of time) 

• Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine. (F)  

• Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders up to 40 lbs (O)  

• Climbing: Ascending or descending ladders, stairs, ramps, and the like, using feet, legs, hands and arms (O) 

• Bar (F)                                                                                                                                   

• Computer: Usage or other special equipment/POS Register operated.  (F)                                                                                         

• Crawling: Moving about on hands and knees, or hands and feet. (O)                                                                                                   

• Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands. (C) - Around bar area 

• Hearing: Receiving detailed information through oral communication. (C)                                                                                           

• Kneeling: Bending legs at knees to come to rest on knee(s).  (O) 

• Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs (O) - up to 40 lbs 

• Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force(O) up to 40 lbs  

• Reaching: Extending hand(s) and arm(s) in any direction (C)- Around bar area.                                                                                      

• Sitting: Remaining in the normal seated position (O)                                                                                                                            

• Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area. (C)                                                                                             

• Stooping: Bending body downward and forward by bending spine at the waist (O)                                                                   

• Talking: Expressing or exchanging ideas by means of the spoken word. (C)                                                                                                                                                                                  

• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. (O)                                                                                                                                                                                   

• Vision: Clarity of vision at near and/or far distances.  (C)  

About Coffee Cay Ltd:

Our mission is to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow. The following six guiding principles will help us measure the appropriateness of our decisions:

1. Provide a great work environment and treat each other with respect and dignity.

2. Embrace diversity as an essential component in the way we do business.

3. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

4. Develop enthusiastically satisfied customers all of the time.

5. Contribute positively to our communities and our environment.

6. Recognize that profitability is essential to our future success.

By submitting this application, I authorize my current employers, past employers, educational institutions and individuals and organizations named or referred to in this application to provide John Bull Ltd with references upon request in order to assist the company in deciding whether to employ me. I hereby release my former and current employers, my former educational institutions, and any individual or organization providing such a reference from any liability, damages, causes of action, complaint, or charges concerning the giving and receiving of such references, information, or opinions related to my employment.

I authorize investigations of all statements and documents contained in my application. I understand that misrepresentation, incorrect or omission of facts called for, is cause for rejection of my application or dismissal. Further, I understand that and agree that, if hired, I will be on probation for six months during which time I may be terminated without any previous notice or severance pay in lieu of notice.