JOB TITLE: Security Guard

DIRECT REPORT: Store Manager

POSITION SUMMARY: The Retail Store Security Guard is responsible for ensuring the safety and security of customers, employees, and store property. This role helps prevent theft, responds to security incidents, and maintains a safe shopping environment by providing a visible security presence and excellent customer service.

DUTIES AND RESPONSIBILITIES: Include the following, but not limited to:

• Monitor store premises through regular patrols and surveillance systems.

• Deter theft and fraudulent activity by maintaining a visible presence and observing customer and employee behavior.

• Respond to incidents of shoplifting, disturbances, or emergencies in a professional and safe manner.

• Assist with apprehending and detaining suspects in accordance with company policy and local laws.

• Write clear and accurate incident reports, documenting security-related events.

• Maintain knowledge of store policies, emergency procedures, and evacuation plans.

• Collaborate with store management and law enforcement when required.

• Provide courteous assistance to customers and employees when needed, including directions, safety information, or general support including checking sales receipts for accuracy.

• Ensure compliance with health, safety, and security regulations.

Qualifications & Skills:

• High school diploma or equivalent required.

• Prior experience in security, law enforcement, or loss prevention preferred.

• Strong observational and problem-solving skills.

• Ability to remain calm and professional in stressful situations.

• Good communication and interpersonal skills.

• Physically fit to stand, walk, and respond quickly to incidents.

• Knowledge of basic security and safety procedures.

• Valid security license or certification (as required by local law).

Working Conditions:

• Indoor retail environment with occasional outdoor patrols.

• Flexible schedule, including evenings, weekends, and holidays.

• May involve standing or walking for extended periods.

CORPORATE VALUES:

EXCELLENT CUSTOMER SERVICE AND SATISFACTION
Along with our finest brands in the world, service and price we must go above and beyond to exceed our customer’s expectations
INTEGRITY/HONESTY
We are committed to absolute trustworthiness and incorruptibility – a firm adherence to both applicable laws and relevant moral standards
RESPECT FOR ALL PEOPLE
To be our best we must work in an environment of mutual respect. Everyone has value, regardless of gender, ethnic or educational background
COMMITMENT TO EXCELLENCE
At John Bull we have a long history of doing most things in a first-class manner and are committed to achieve that level of performance in all aspects of our business.
TAKING CARE OF OUR PEOPLE
Our people are our business. The key then to being successful is creating an environment where all associates feel they are respected, valued and have equal access to growth and development opportunities.
DOING THE RIGHT THING
We exercise good judgment by “doing the right thing” instead of just “doing things right”. We strive to understand the impact of our decisions, and accept responsibility for our actions.

By submitting this application, I authorize my current employers, past employers, educational institutions and individuals and organizations named or referred to in this application to provide John Bull Ltd with references upon request in order to assist the company in deciding whether to employ me. I hereby release my former and current employers, my former educational institutions, and any individual or organization providing such a reference from any liability, damages, causes of action, complaint, or charges concerning the giving and receiving of such references, information, or opinions related to my employment.

I authorize investigation of all statements contained in this application. I understand that misrepresentation or omission of facts called for is cause for dismissal. Further, I understand that and agree that, if hired, I will be on probation for six months during which time I may be terminated without any previous notice or severance pay in lieu of notice.